Continuous Improvement Engineer working on customer experience, lean management, and digital transformation to create lasting improvements that touch the customer and impact the P&L.
I believe sustainable improvement comes from understanding the entire value stream—from customer needs to operational impact. Every process optimization should create measurable value while enhancing the customer experience.
My approach is rooted in lean principles and data-driven decision making. By eliminating waste, streamlining processes, and fostering a culture of continuous improvement, I help organizations achieve operational excellence that directly impacts the bottom line.
I embrace digital transformation as an enabler of change, not the change itself. The best solutions emerge when technology serves a clear business purpose and solves real customer pain points.
Customer-Centric
Process Excellence
Collaborative
Efficiency-Driven
Impact-Focused
Data-Driven
Customer Experience
2024
Built enterprise VOC program from zero, achieving +12 NPS uplift, SAR 2.7M churn savings, and 30% reduction in support tickets through AI-powered feedback automation.
Retention & Revenue Recovery
2024
Built predictive churn engine achieving 8% MoM churn reduction, reactivating 718 merchants and recovering SAR 12M TPV through proactive retention automation.
Digital Transformation
2023
Transformed enterprise portal from 30% to 90% adoption, reducing terminal pullouts by 25% and expanding partner portfolio by 20% through self-service empowerment.
Innovation & Strategy
2023
Launched enterprise innovation hub engaging 120+ innovators, generating 30+ structured business cases with SAR 800M validated value potential through systematic ideation framework.
With extensive experience in continuous improvement, I've developed a comprehensive skill set spanning lean management, customer experience optimization, and digital transformation initiatives.
My career has taken me across diverse industries, from manufacturing to service operations, each experience deepening my understanding of how to drive sustainable change that delivers real business value.
I bring a unique combination of analytical rigor, process expertise, and customer empathy—enabling me to bridge the gap between operational efficiency and customer satisfaction while directly impacting P&L performance.
Senior Continuous Improvement Engineer
2022 - Present
Continuous Improvement Engineer
2020 - 2022
Process Improvement Specialist
2018 - 2020
Lean Engineer
2016 - 2018
"Hazem's data-driven approach to process improvement consistently delivers measurable P&L impact."
"Exceptional ability to balance operational efficiency with customer experience. A true strategic thinker."
"Brings lean principles to life through practical implementation and genuine collaboration with cross-functional teams."
Lean Six Sigma
Black Belt Certification
2024
Industry Recognition
Excellence in Process Innovation
2023
Professional Certification
Certified Change Management Professional
2023
Company Award
Outstanding P&L Impact Achievement
2022